Function evaluateSLAStatus

evaluateSLAStatus(params: {
    appliedSla: AppliedSla;
    chat: Conversation;
}): {
    icon: string;
    isSlaMissed: boolean;
    threshold: string;
    type: string;
}
Evaluates the SLA status for a given chat and applied SLA.

Returns
An object containing the most urgent SLA status.
Parameters
- params: {
  appliedSla: AppliedSla;
  chat: Conversation;
  }
  
  The parameters object.
  - appliedSla: AppliedSla
    
    The applied SLA details.
  - chat: Conversation
    
    The chat details.
Returns {
    icon: string;
    isSlaMissed: boolean;
    threshold: string;
    type: string;
}
- icon: string
- isSlaMissed: boolean
- threshold: string
- type: string
- Defined in sla.ts:156

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